Acceptable Use Policy

This Acceptable Use Policy sets the ground rules for using MintFace AI. It sits on top of our Terms of Service and Content Policy: the Terms tell you what the contract is, the Content Policy tells you what content is allowed, and this AUP tells you how we expect you to behave while you use the tool. If you create an account or generate anything on MintFace, you accept these rules.

1. Red Lines

Some things will get an account terminated on the first occurrence with no warning and no refund. Several of them also get reported to law enforcement and to the relevant national reporting bodies. The Content Policy carries the complete definitions; this list is the short version:

• CSAM — any depiction, real or synthetic, of minors in a sexual or sexualized context. Zero tolerance.
• Non-consensual intimate imagery — synthetic nude, sexual, or intimate depictions of any real, identifiable person without their explicit written consent.
• Sexualization of minors in any form, including "aged up" characters who originate as minors and any stylized depiction that reads as a child.
• Identity fraud and deceptive impersonation — generating a real person without their permission in order to make them appear to say, do, or endorse something. Parody and clearly labeled satire are not covered by this prohibition; deception is.
• Graphic violence, gore, and snuff-style content designed to shock, traumatize, or glorify real-world harm.
• Harassment — generating or distributing content targeting a specific person, group, or community with the intent to intimidate, defame, or harm.

For the full red-line list (which also covers bestiality, incest, hate content, and illegal material), read the Content Policy.

2. Misinformation & Deception

You may not use MintFace to manufacture content whose purpose is to deceive a viewer about something real. Concretely, this means:

• No fabricated news photographs, fake event coverage, or staged disaster imagery presented as real.
• No invented quotes, captions, or screenshots attributed to real people, organizations, or officials.
• No fake official communications — government notices, court documents, press releases, bank correspondence, or any other authority-cosplay material.
• No electoral disinformation: candidate impersonations, fabricated endorsements, fake polling-place content, manufactured voter-fraud claims.

Creative work, parody, clearly labeled commentary, and fictional worldbuilding are fine. The test we apply is intent and labeling: if a reasonable person could mistake the output for real reportage and you do nothing to correct that impression, it sits on the wrong side of this rule.

3. AI Content Labeling

MintFace output is AI-generated by definition. If you redistribute it on a platform that requires synthetic-media disclosure — Meta, TikTok, YouTube Shorts, X, LinkedIn, and most newsroom outlets all have such rules in 2026 — labeling that content correctly is your obligation, not ours.

We help where we can. Generated outputs carry AI-origin metadata in their EXIF / file-level tags so downstream tools and platforms can recognize them as synthetic. Stripping, altering, or laundering that metadata to disguise the AI origin of an image or video runs counter to this policy and may also violate the EU AI Act, several US state statutes, and the terms of service of the platform you publish on.

4. Automated Moderation

We run automated filters on prompts and on generated outputs. The filters are imperfect on purpose — we tune them toward false positives rather than false negatives because the cost of letting prohibited content through is much higher than the cost of blocking a borderline request.

• If a prompt or output trips a filter, the generation is blocked and any credits reserved for that job are refunded automatically.
• A blocked generation by itself is not a strike against your account. The filters catch ambiguous phrasing all the time; that's the system working as intended.
• A sustained pattern of trying to bypass the filters — rephrasing the same prohibited request, encoding it, or chaining workarounds — is a violation of this AUP whether or not the underlying generation succeeds.

5. Enforcement Escalation

For non-red-line violations, we escalate in steps so you have a chance to correct course:

• Warning — written notice that explains what was flagged and what to change.
• Temporary suspension — typically 7 days. Your existing content and credits stay intact during the suspension.
• Permanent termination — account closed, no refund of unused credits.

Red-line violations skip the warning and go directly to permanent termination. Where the law requires it, we preserve evidence and refer the matter to the relevant authorities. We decide what counts as a violation and which step to apply; severity, intent, and prior history all factor in.

6. Appeals

If you think we got an enforcement decision wrong, you can challenge it. Email [email protected] within 14 days of the action with your account email and a short explanation of why the decision should be reversed. Use the in-app support form if you can't access your email on file. We review and respond within 5 business days.

One exception: decisions involving red-line categories (Section 1) are final. We will not reinstate an account terminated for CSAM, NCII, identity fraud, or the other red lines, and we don't debate the underlying decision.

7. Reporting Violations

If you see content or behavior that breaks this policy, tell us. Email [email protected] with:

• The URL or generation ID of the offending content, if you have it.
• The username of the account involved, if you have it.
• A short description of what's wrong and any context we should know.

We acknowledge reports within 48 hours and act on them as fast as the investigation allows — faster for anything that looks like illegal material. If you're reporting something time-critical, put "URGENT" in the subject line.